Verification checks:
As it has brought to your attention that we facilitate electronic check-in before your arrival, which overall takes 10-15 minutes to complete.
We are the support team of the holiday home you have booked. we are only the management body that handles and deals with any matters about your booking or any other communication regarding your check-in and check-out, Therefore, should you have any questions about your check-in, cancellation or relocation, electronic key instructions, deposit or additional charges, IDs or any other matters related to your booking, please do not hesitate to use our WhatsApp chat service or call us on 07488863070.
Please action the following via Whatsapp, or your preferred way of communication which must be informed to us in advance, and send a confirmation via our WhatsApp channel to proceed with your check-in. All guests can discuss alternatives to completing points 2, 3, 4 and 5 in the list below to complete their check-in:-
- Make refundable deposits if not already been paid;
- Submit the copy of their IDs electronically and provide their WhatsApp number if they use the app. If the number you provided is also the same number for Whatsapp when you booked the accommodation, you do not need to provide another phone number. The WhatsApp number is taken so we can send your electronic key via WhatsApp for a smooth and quick check-in for your convenience. You can also communicate with us via WhatsApp chat to ask any questions you may have before or during your stay via our WhatsApp number which is 00447488863070
- Provide the contact phone number of the accompanied guest. Their and their accompanied guests’ next of kin details including full name, phone number, residential address and their and accompanied guests’ relationship with them. If they are a family, one Next of kin’s information suffices. We use Next of Kin’s contact details in the event of not able to get hold of the guests during or after your stay for their health and safety purposes.
- State their reason for stay in the holiday home. Such as whether it is a short holiday break, event celebration time away or working locally In the area;
- Make additional payments for service charges or management fees if any and understand the ways to avoid additional payment if they sign-up to our Housekeeping Scheme. In the Housekeeping Scheme, we request our guests to work with us collaboratively and constructively to enhance the standard of our short stays accommodations by leaving us feedback which increases the overall score. If signed up for the scheme, the guests are also required to leave the property clean and tidy, apart from washing the linens. Should you wish to make a benefit of this scheme, please send us a quick email, you do not need to do anything else, and we can deduct the management charges for you. Please note that we will provide you with information separately on the Housekeeping Scheme, including support and guidelines on the level of cleaning and tidying that guests are expected to perform. Regarding charges, there is no any hidden fee, and following are the final charges to be made.
- Read and agree to the summary of our terms and conditions;
Please note, all of our guests’ personal details including their Next of Sin's contact details and personal information are protected with us under the relevant UK data protection regulations, and they are destroyed after the guests’ deposit has been handled, and our guest-host relationship comes to an end.