We hope this message finds you safe and well.
We are very excited to host you in our holiday home. We apply self-check-in service provision via the use of an electronic key.
All guests are required to understand a summary of a five-minute reading of our terms and conditions to avoid conflict, liability or any legal proceedings. Therefore, please ensure all the accompanied guests on your booking read the following summary of our terms and conditions and send us a quick WhatsApp message or an email confirming that you have read, understood and agreed on the following.
Please reply in an email or send us a WhatsApp message by including the following wording and your signatures. Electronic signatures suffice:-
I xxxxx and my accompanied guests xxxx have read, understood and agreed to the following terms and conditions and are signing this document electronically as required.
A summary of our terms and conditions:
The deposit payment is refundable. However, the deduction is made if there are any malicious or accidental damages to the property, its contents, or repetitional damages to the business by not following the accurate complaint procedure. We take all complaints very seriously and they are handled within 48 hours to 14 days depending on the nature of the complaint.
Consequently, our guests are happy with the resolutions they receive. If you'd like to make a complaint, you will send your complaint directly to the support team or ask the support team members for the detailed complaint procedure. You won't be doing any actions that may cause reputation damage to the business or put another guest off, which may make them our regular guest. As a result, the business may suffer from ongoing loss. This includes communicating and complaining about our service with another guest you may share the property with or collaborate with another guest if they have any complaints or encourage misconduct. Other complaints may cover the areas, of extra charges, facilities, headline and description of the property, deposit refund, or your last-minute cancellation. No cancellation will occur without our discretion once the cancellation date has passed. Therefore, contacting third parties about cancellation or other areas normally wastes time, damages the guest/host relationship and sometimes makes the check-in and deposit handling lengthier and unmanageable. In such circumstances, due to a breach of our terms, you may lose your booking without receiving any refund or might face deduction in your deposit.
Our holiday accommodations are advertised on a wide range of channels, where the booking description is sometimes generated by the algorithms; therefore, we are not accountable if there is an error about facilities or the property description on the booking channels. We, therefore, emphasise that the source of information coming from our side is the final one. However, upon receiving your feedback, we will certainly take serious action for such errors to be removed and fixed, and we do this by working with our advertising channels and partners.
You will not hold liable the support team members for personal injury, cash, personal belongings or picking up any illnesses, viruses or their symptoms, including Covid, before, during or after your temporary stay. The support team will also not be liable for any damages caused by you to the property or its contents of a perfectly operational excellent state holiday home; damages caused by you will be entirely your responsibility, and you will be held accountable for that and maybe liable to make payments depending on the damage being caused. In other words, apart from wear and tear, you will be held liable if you caused damages to the property or made the house or its facilities inhibitive. Suppose you face any repairing issue which significantly impacts your stay. In that case, you will be able to report the support team members within 24-48 hours of the issue being dealt with, and the support team members will try to resolve the issue within 24-48 hours. If a fault or an issue is reported and it is established that your negligence caused it, you may be liable for its repair, recovery or replacement of the relevant item. You will not cause any inconvenience or nuisance to the public or neighbours surrounding you
or guests you may share the holiday home with before, during or after your stay. Due to the rising cost of living, we have made our accommodations very affordable for guests to have a holiday and enjoy space, privacy, and a comfortable break. Therefore, fair policy usage applies when it comes to gas and electricity consumption or making the place difficult to clean and return to its original state. Please note that you may be asked to make additional charges in the event of unfair usage, continuous wastage, any destruction, or unreasonable spread of rubbish which is difficult to clean or declutter. Any tools, handyman work-related equipment or sharp equipment are not allowed on the property without the prior written consent of the support team members.
The holiday home is cleaned and maintained to an excellent standard. However, for justice to our cleaning staff, we strongly urge the guests to disregard any minor issues that could be left in the home as a human error. This may include miner stains on the appliances or the post left over at the door step. However, the support team appreciates reports on significant cleaning problems for ongoing service delivery improvement and to ensure that the guests receive satisfactory service.
The additional guidelines in the holiday home are for the guest's convenience and to make their stay hassle-free, comfortable and free from liability. So, we strongly suggest that all the guests follow these guidelines seriously. If you wish to check out earlier because of personal circumstances, 24-48 hours’ notice is required where possible.
Please note that this holiday home is still undergoing improvements and advanced, luxurious input, which is subject to further developments in the pipeline; therefore, we reserve the right to decline any claims that may consider the holiday home not been up to the standard as a holiday let, as for any improvements that can be made within the next 24 months before, during or after your stay will be considered on-going implementations and a fair practice subject to local government and professional input by the third parties credentials and recommendations.
Your electronic key generator will be able to provide useful instructions and contact details of the team members for electronic communication via WhatsApp. Our support team members, including managing team members and partners, are very polite, supportive and courteous at all times; therefore, we have a 0 tolerance policy for any abuse towards our team members. If the team members confront any abuse before, during or after your stay, your stay can be cancelled or terminated. you may be refused to enter the premises or be asked to leave before your check-out, and no refund will be made.
Please remember that we reserve the right to enter the property during your stay if needed. We also reserve the right to update the summary of these terms and conditions at any time, which, of course, we will be happy to send you an updated version as soon as possible.
Thank you.
We wish you a safe journey to the holiday home and an exciting and comfortable stay in our accommodations.
If you have any questions, we are here to answer them. Please do not hesitate to reply to this message, call us on 07488863070, or use our WhatsApp channel. We aim to respond to your queries or messages within 24-48 hours of receiving them.
Best wishes
Support Team
Short Stays Accommodations
Opening hours: Monday-Thursday, 9-5 pm (also available during the check-in hour in the evenings till 8 pm and weekends from 4-8 pm).